Effective 15 September 2026
Refund and cancellation
Card checkout on FedhAI is processed by Paddle, the merchant of record. This page is the FedhAI refund and cancellation policy. Paddle's buyer terms and refund policy also apply to the card charge. Contact: hello@fedhai.com.
1. What you are buying
A paid FedhAI seat unlocks workspace tools (plans, compare, briefing, and the rest listed at checkout) for the billed period. Public budgets, the public forum, and Starter access stay free. Ward seats inherit the parent county subscription and are not sold separately.
2. Cancellation
You can stop card autopay from the billing portal on your upgrade page. Cancellation takes effect at the end of the period already paid for. Access continues until that date. We do not keep a second private copy of a public ticket after you cancel.
3. Refunds
- Except where Kenyan law or Paddle requires a refund, paid terms are non-refundable once the period starts.
- Statutory withdrawal rights that apply to you as a consumer (including any cooling-off period Paddle must honour) are not limited by this page.
- Failed, reversed, or fraudulent charges may drop the seat to Starter.
4. How to ask
Write to hello@fedhai.com with the account email and the Paddle receipt or subscription reference. You can also use the manage-subscription link on the Paddle receipt. We will answer from that mailbox. Paddle may handle the card refund itself when their buyer policy applies.